General Terms and Conditions of Sale
Purchase of Products
The purchase of footwear and other goods through the website sexybootsitalia.com is governed by these General Terms and Conditions of Sale and is offered by:
CALZATURIFICIO ZEGA DI ZEGA ANDREA & C. S.N.C.
Registered office:
VIA DELLA CALZATURA 24/A – 63821 – PORTO SANT’ELPIDIO (FM), Partita IVA: 01064460445 – Codice Fiscale: 01064460445 e Registro Imprese FM 01113570442, R.E.A. FM NR. 110395; NR. Meccanografico Export FM 004894
Email: info@sexybootsitalia.com
Certified Email (PEC): calzaturificiozega@pec.it
Telephone: +39 324 8112186
Bank:
Carifermo Cassa di Risparmio di Fermo s.p.a.- Agenzia 20 – Via Marina, 1 – 63821 Porto Sant’Elpidio (FM) – IBAN:IT35G0615069671CC0200056425
Purchases are carried out remotely via the internet through the website www.sexybootsitalia.com (the “Website”), owned and operated by CALZATURIFICIO ZEGA DI ZEGA ANDREA & C. S.N.C.
Recitals
These Terms and Conditions of Sale (the “Terms of Sale”) set out, in clear and understandable language, the terms governing the purchase of Footwear through the Seller’s Website. The Seller publishes these Terms so that they may be easily consulted by users.
Users are required to read these Terms of Sale carefully before placing an order online.
By placing an order through the Website and confirming that they have read and accepted these Terms of Sale, users acknowledge and agree to be bound by all the provisions contained herein without reservation.
Use of the Website is also subject to the Website Terms of Use, which are freely available in the “Legal Information” section of the Website.
Capitalized terms used in these Terms of Sale shall have the meanings assigned to them in the “Definitions” section below.
These Terms of Sale, together with the Order Confirmation, constitute the entire agreement between the Seller and the Buyer regarding the supply of Footwear. No additional terms or conditions shall apply unless expressly agreed in writing.
The Seller reserves the right to amend these Terms of Sale at any time. Buyers shall therefore be subject only to the Terms of Sale in force at the time of purchase. A copy of the applicable Terms will be sent to and/or made available at the email address provided during registration on www.sexybootsitalia.com.
These Terms of Sale are published on www.sexybootsitalia.com to allow Buyers to review, store, and reproduce them.
These Recitals form an integral and substantial part of the online sales agreement between the Buyer and the Seller.
Definitions
For the purposes of these Terms of Sale:
Online Sales Agreement means the agreement for the sale and purchase of tangible movable goods offered by the Seller and concluded between the Seller and the Buyer through a distance-selling system organized by the Seller using electronic means.
Buyer means the person purchasing goods under these Terms and Conditions.
Seller means CALZATURIFICIO ZEGA DI ZEGA ANDREA & C. S.N.C., acting within the scope of its commercial, industrial, artisanal, or professional activity and offering goods through its Website.
User means any natural or legal person accessing the Website, including through registration and account creation procedures.
Consumer means any natural person acting for purposes outside their trade, business, craft, or profession.
Distance Communication Techniques means any means that may be used to conclude a contract between the Seller and the Buyer without their simultaneous physical presence.
Parts of Footwear
For the purposes of these Terms:
- Upper: the external surface of the footwear attached to the outsole.
- Upper Lining and Insole: the lining and footbed forming the interior part of the footwear.
- Outsole: the lower surface of the footwear attached to the upper and subject to wear.
Materials and Symbols
The materials used for Footwear components may include:
- Leather (animal hide retaining its original fibrous structure)
- Coated Leather (leather covered with a thin layer of another material)
- Textile Materials (natural, synthetic, or non-woven textiles)
- Other Materials (for example, rubber)
Footwear
“Footwear” means all products equipped with soles designed to protect or cover the foot, including components sold separately.
All Footwear is placed on the market in compliance with Directive 94/11/EC concerning the labeling of materials used in the main components of footwear.
For the purposes of these Terms, the term “Footwear” shall also include any individual footwear components sold under the Agreement.
Website
“Website” means www.sexybootsitalia.com.
Subject of the Agreement
4.1
Under this Agreement, the Seller undertakes to sell and the Buyer undertakes to purchase, through electronic means and at a distance, the Footwear displayed and offered for sale on www.sexybootsitalia.com.
4.2
The products referred to above are adequately described on the Website at www.sexybootsitalia.com/catalogo, where the materials composing each part of the footwear (leather, coated leather, natural textiles, synthetic textiles, non-woven textiles, and other materials) are clearly displayed, visible, and easy to read.
Personal Data Processing
For information regarding the processing of personal data, users should refer to the Privacy Policy available on the Website.
Website Registration and Exclusive Method of Contract Formation
6.1 Account Creation
Creating an account on www.sexybootsitalia.com is free of charge.
Users may register directly through the Website by accepting the Website Terms of Use or, where available, through the official mobile application (“App”).
6.2 Existing Accounts
Users who have already created an account through the App or Website may access the services offered through the Website by entering their existing login credentials.
6.3 Registration Procedure
To create an account, the User must complete the registration form by providing the required information, including:
- First name
- Last name
- Address
- Telephone number
- Email address
- Password
Upon successful registration, the User will receive their login credentials via the email address provided during registration.
These credentials will be required for future purchases and account access.
6.4 Verification of Minimum Legal Age
To verify compliance with minimum age requirements established by law, Users may be required to provide their tax identification number.
Subject to applicable laws, the Seller reserves the right to assess whether to proceed with a transaction based on the Buyer’s age and the nature of the purchase.
6.5 Account Features
A registered User may:
- Save and update personal information
- Access order history and order details
- Manage, update, or delete personal data
- Use additional services that may be made available from time to time, such as wish lists and other customer features
6.6 Accuracy of Registration Information
Registered Users warrant that all information provided during registration is complete, accurate, and truthful.
Users agree to indemnify and hold the Seller harmless from any damages, liabilities, penalties, claims, or losses arising from inaccurate information, misuse of registration credentials, or failure to safeguard login details.
Users are solely responsible for all activities carried out through their account credentials.
Any operation performed using valid login credentials shall be deemed to have been performed by the registered User.
6.7 Service Communications
By registering on the Website, Users agree to receive communications necessary for the performance of this Agreement.
Users may request at any time to stop receiving non-essential communications while retaining access to Website services.
6.8 Refusal of Registration
The Seller reserves the right to refuse registration requests at its sole discretion.
6.9 Refusal of Orders
The Seller reserves the right to reject orders that appear abnormal with regard to:
- Quantity of products ordered
- Frequency of purchases
- Suspected misuse of gift vouchers
- Any other suspicious or improper activity
6.10 Account Cancellation
Users may cancel their registration at any time by submitting a request via email to:
6.11 Formation of the Agreement
The Agreement between the Seller and the Buyer is concluded exclusively via the Internet through access to www.sexybootsitalia.com and completion of the online purchasing procedure.
6.12 Electronic Commerce Information
In accordance with Legislative Decree No. 70 of 9 April 2003 concerning electronic commerce, the Seller informs Users that:
a) To purchase one or more products through the Website, the Buyer must complete and electronically submit an online order form following the instructions provided on the Website.
b) The Agreement is deemed concluded when the Seller sends an Order Confirmation email to the Buyer.
c) Before submitting an order, the Buyer may identify and correct any data-entry errors by following the procedures available on the Website.
d) After submission, the Buyer may modify the order through the “My Orders” section of the Website until the order enters processing or preparation for shipment, without prejudice to any statutory withdrawal rights available to Consumers.
6.13 Contract Language
The languages available for the conclusion of contracts are:
- Italian
- English
Customer Service is available in the same languages.
Conclusion and Effectiveness of the Agreement
7.1
The sale of Footwear through the Website constitutes a distance contract governed by:
- Articles 45 et seq. of Italian Legislative Decree No. 206/2005 (Consumer Code)
- Italian Legislative Decree No. 70/2003 on electronic commerce
- Any subsequent amendments and implementing regulations
7.2
To conclude the purchase agreement, the Buyer must accurately complete the electronic order form available on the Website and submit it electronically after reviewing the order summary page.
The summary page shall include:
- Buyer details
- Product information
- Product price
- Shipping costs
- Any additional charges
- Payment methods
- Delivery address
- Estimated delivery times
- A reminder to review these Terms of Sale
- Information regarding withdrawal rights where applicable
7.3
By selecting the “Submit Order” option, the Buyer acknowledges that they have reviewed all information provided during the purchasing process and fully accept these Terms of Sale and the Privacy Policy.
7.4
The Seller reserves the right to refuse or cancel any order and shall notify the Buyer of the reasons for such decision.
7.5
Orders will be stored in the Seller’s database for the period necessary to process the transaction and in accordance with applicable legal requirements.
Buyers may access their order history through the “My Orders” section of the Website.
7.6
Should the Seller be unable to accept an order, the Buyer will be notified within 48 hours from the first business day following receipt of the order.
Any payments already received shall be refunded.
7.7
Upon receipt of the order, the Seller shall send the Buyer an Order Confirmation email containing a summary of the purchase and all relevant contractual information.
7.8
The Agreement shall not be deemed concluded or effective until the Seller has sent the Order Confirmation email referred to above.
7.9
The Buyer shall verify the accuracy of the information contained in the Order Confirmation and notify the Seller of any errors within 24 hours of receipt.
Failure to report inaccuracies may result in order cancellation or additional costs, which may be charged to the Buyer.
7.10
The order number generated by the system must be referenced in all future communications regarding the purchase.
Payment
8.1 Payment Methods
All payments made by the Buyer must be completed using one of the payment methods made available during the checkout process.
8.2 Payment Security
All payment-related communications are transmitted through secure systems protected by encryption technologies.
The Seller adopts appropriate security measures to protect payment information in compliance with applicable data protection and security regulations.
8.3 Identity Verification
For transaction security purposes, the Seller reserves the right to request identification details or a copy of a valid identity document belonging to the holder of the payment card used for the purchase.
8.4 Payment Authorization
Upon transmission of the Order Confirmation email, the amount corresponding to the purchased Footwear will be charged to the Buyer.
Should payment authorization fail for any reason, the Seller will notify the Buyer by email within 24 hours of becoming aware of the failed transaction.
The Buyer will then have an additional 24 hours from the notification to complete a new payment attempt.
If payment is not successfully completed within this period, the order will be automatically cancelled.
8.5 Receipt and Invoice
The Seller will issue the purchase receipt and send it by email to the order holder within 48 hours of the Order Confirmation email or make it available within the Buyer’s personal account area.
The information provided by the Buyer during checkout will be used for invoicing purposes.
Once the receipt or invoice has been issued, it may no longer be modified.
8.6 Refunds and Bank Transfer Payments
Any refund due to the Buyer shall be processed according to the procedures and timelines described in these Terms.
Where payment is made by bank transfer, the purchased goods will be shipped after the payment has been credited to the Seller’s account, generally within two to five business days, depending on the banking institution involved.
To facilitate processing, Buyers may send proof of payment together with their order number to:
Delivery Times and Shipping Methods
9.1 Delivery of Products
The Seller shall deliver the selected and ordered Footwear using the shipping method chosen by the Buyer or otherwise specified on the Website at the time of purchase and confirmed in the Order Confirmation email.
9.2 Delivery Timeframes
Shipping and delivery times may vary from the same day the order is placed up to a maximum of 30 business days from order confirmation.
Estimated delivery times are communicated to the Buyer during the ordering process.
If the Seller is unable to meet the estimated delivery schedule, the Buyer will be promptly notified by email.
Following such notification, the Buyer may confirm whether they still wish to proceed with delivery within 48 hours.
9.3 Shipping Costs and Delivery Information
Delivery methods, estimated delivery times, and shipping costs are clearly indicated during checkout and are also available within the “My Orders” section of the Website.
Product Information and Prices
10.1 Product Information
Each Footwear product displayed on the Website is accompanied by a Product Sheet describing its principal characteristics.
The Product Sheet includes detailed information regarding the materials used in each component of the Footwear and is presented in a clear, visible, and easily understandable manner.
10.2 Materials
The materials used in the manufacture of Footwear may include:
- Leather
- Coated Leather
- Natural Textile Materials
- Synthetic Textile Materials
- Non-woven Textile Materials
- Other Materials (including rubber)
10.3 Material Composition Requirements
The Product Sheet shall specify the material constituting:
- At least 80% of the upper surface
- At least 80% of the lining and insole
- At least 80% of the outsole volume
Where no single material reaches the required threshold, the two principal materials shall be indicated.
For the upper section, decorative accessories and reinforcements such as trims, buckles, eyelets, ornaments, and tongues are excluded from the calculation.
10.4 Material Identification
Materials may be identified either:
- By written descriptions in Italian, or
- Through the official pictograms provided under applicable footwear-labeling legislation
Where pictograms are used, an explanatory legend shall also be provided.
10.5 Additional Product Information
The Product Sheet may also include supplementary information regarding:
- Product quality
- Manufacturing processes
- Voluntary certifications
- Compliance standards
- Other relevant product characteristics
10.6 Product Images
Where available, product images are intended to provide a visual representation of the products offered for sale.
Images may not perfectly reflect the actual appearance of the product and may vary with respect to:
- Colour tones
- Dimensions
- Accessories shown for illustrative purposes
Images are therefore provided for illustrative purposes only.
10.7 Prices
All prices displayed on www.sexybootsitalia.com are expressed in Euro (€) and constitute an offer to the public pursuant to Article 1336 of the Italian Civil Code.
10.8 Taxes
Unless otherwise specified, prices include VAT and any other applicable taxes.
10.9 Shipping Charges and Additional Costs
Shipping charges and any additional costs, including customs duties or import fees where applicable, are not included in the product price unless expressly stated.
Such charges are displayed and calculated during checkout before order submission.
10.10 Price Validity
The prices displayed on each Product Sheet remain valid until modified or updated on the Website.
Product Availability
11.1 Order Processing
The Seller uses electronic systems designed to process and fulfil orders without unnecessary delay.
11.2 Availability Information
Product availability is displayed on the relevant Product Sheet.
Where available, estimated shipping times are also indicated.
11.3 Out-of-Stock Products
If an order exceeds available inventory, the Seller will notify the Buyer by email regarding:
- Product unavailability, or
- Expected waiting times for replenishment
The Buyer may then decide whether to confirm or cancel the order.
11.4 Order Registration
The Seller’s electronic system will promptly confirm receipt and registration of the order by email.
11.5 Multiple-Product Orders
If only some items within a multiple-product order become unavailable, the Buyer will be informed immediately.
The Buyer may choose to cancel the purchase of the unavailable products while maintaining the remainder of the order.
11.6 Compensation Rights
Any rights granted by applicable law regarding damages remain unaffected.
11.7 Refunds for Unavailable Products
If a purchase agreement is terminated due to product unavailability, the Seller shall refund:
- The purchase price of the unavailable product(s)
- Any related shipping charges
- Any additional costs directly attributable to those products
11.8 Refund Processing
Where payment has already been received and the Buyer chooses not to proceed with the order, the Seller shall issue the refund without undue delay and, in any event, within 14 days.
The Buyer will be notified by email once the refund has been processed.
Seller Liability
12.1 Force Majeure
The Seller shall not be held liable for any delay or failure in the performance of its obligations where such delay or failure is caused by circumstances beyond its reasonable control, including but not limited to force majeure events.
12.2 Internet Services
Except in cases of willful misconduct or gross negligence, the Seller shall not be liable for disruptions, interruptions, or malfunctions related to internet services that are beyond its control.
12.3 Indirect Damages
The Seller shall not be liable for losses, damages, costs, or expenses incurred by the Buyer as a result of non-performance of the Agreement where such non-performance is not attributable to the Seller.
This provision does not affect the Buyer’s right to receive reimbursement of amounts paid where required by law.
12.4 Fraudulent Use of Payment Methods
The Seller adopts appropriate security measures to protect its Website and payment systems.
The Seller shall not be liable for any fraudulent or unlawful use by third parties of payment cards, checks, or other payment instruments used during a transaction, provided that the Seller has implemented all reasonable security measures in accordance with applicable laws and industry standards.
12.5 Payment Delays
The Buyer shall not be held responsible for delays or payment issues where the Buyer can demonstrate that payment was executed correctly and within the required timeframe, except where delays are attributable to the Buyer.
Buyer’s Obligations
13.1 Payment Obligation
The Buyer undertakes to pay the purchase price of the Footwear in accordance with the terms and conditions specified during the purchase process.
13.2 Retention of Documentation
Upon completion of the online purchase procedure, the Buyer is encouraged to print or save a copy of these Terms and Conditions for future reference.
13.3 Acceptance of Contractual Terms
The Buyer acknowledges having reviewed and accepted these Terms and Conditions before completing the purchase.
Acceptance of these Terms is a mandatory condition for order submission.
Right of Withdrawal
14.1 Consumer Withdrawal Rights
Consumers may exercise their statutory right of withdrawal in accordance with applicable consumer protection laws, subject to the limitations and exclusions set forth in these Terms and in applicable legislation.
Where the delivered goods are defective, non-conforming, damaged, or materially different from their description on the Website, the Consumer shall be entitled to the remedies provided by law, including replacement, repair, refund, or withdrawal from the contract where applicable.
Procedure for Exercising the Right of Withdrawal
15.1 Notice of Withdrawal
To exercise the right of withdrawal, the Consumer must send written notice within fourteen (14) days from receipt of the goods.
The notice may be sent by registered mail with acknowledgment of receipt to:
CALZATURIFICIO ZEGA DI ZEGA ANDREA & C. S.N.C.
VIA DELLA CALZATURA 24/A – 63821 – PORTO SANT’ELPIDIO (FM), Partita IVA: 01064460445 – Codice Fiscale: 01064460445
Telephone: +39 324 8112186
Email: info@sexybootsitalia.com
Alternatively, where permitted by applicable law, notice may be submitted by certified electronic communication and subsequently confirmed according to the applicable legal requirements.
15.2 Return of Goods
Following communication of the withdrawal request, the Buyer must return the product to the Seller without undue delay and in any event within fourteen (14) calendar days from the date on which the withdrawal notice was sent.
The return deadline shall be considered met if the product is shipped before the expiration of the fourteen-day period.
15.3 Condition of Returned Products
Returned products must:
- Be returned complete with all accessories
- Include all items originally supplied
- Be returned in their original packaging
- Be accompanied by a copy of the order confirmation or purchase receipt
15.4 Return Shipping Costs
Unless otherwise required by applicable law or where the return results from a defective or incorrect product supplied by the Seller, return shipping costs shall be borne by the Buyer.
15.5 Refund Procedure
Upon receipt and inspection of the returned product, the Seller shall process the refund of all amounts due, including standard delivery costs where required by applicable law.
Refunds will be processed within fourteen (14) days from receipt of the withdrawal notice, although the Seller may withhold reimbursement until the returned goods have been received or proof of return shipment has been provided.
Refunds will be made using the same payment method originally used by the Buyer unless otherwise agreed.
15.6 Non-Compliant Returns
The Seller reserves the right to refuse returns that:
- Do not comply with the procedures described above
- Are returned outside the prescribed deadlines
- Are incomplete
- Have been damaged due to improper handling by the Buyer
- Are returned without the required documentation
Exclusion of the Right of Withdrawal
16.1 Statutory Exclusions
The right of withdrawal shall not apply in the cases provided by Article 59 of the Italian Consumer Code and other applicable legislation, including but not limited to:
a) Goods whose price depends on fluctuations in the financial market beyond the Seller’s control.
b) Goods made to the Consumer’s specifications or clearly personalized.
c) Goods liable to deteriorate or expire rapidly.
d) Sealed goods that are not suitable for return for health protection or hygiene reasons and which have been unsealed after delivery.
16.2 Product-Specific Exclusions
Where a product is excluded from the right of withdrawal, this information will be clearly stated:
- On the relevant Product Sheet;
- During the checkout process;
- Before the Buyer submits the order.
Return Conditions
Products may be returned in the event of:
- Manufacturing defects;
- Incorrect items supplied;
- Other circumstances recognized by applicable consumer protection laws.
Return shipping costs are generally borne by the Buyer, except where the return is due to a defect, non-conformity, or an error attributable to the Seller.
All products are carefully inspected before shipment. If a manufacturing defect is confirmed, return shipping costs may be covered by the Seller.
Products must be returned to:
CALZATURIFICIO ZEGA DI ZEGA ANDREA & C. S.N.C.
VIA DELLA CALZATURA 24/A – 63821 – PORTO SANT’ELPIDIO (FM), Partita IVA: 01064460445 – Codice Fiscale: 01064460445
Product Images and Handmade Production
Each product is accompanied by a Product Sheet describing its main characteristics.
Product photographs and descriptions are intended to represent the products as accurately as possible. However:
- Actual colours may vary depending on screen settings and display devices.
- Product images may differ slightly in size, proportions, or included accessories.
- Images are illustrative and subject to reasonable tolerances.
Many products are handcrafted. Minor variations in leather colour, stitching, finishing, and other artisanal details are inherent characteristics of handmade production and shall not be considered defects or valid grounds for refund requests.
Express Termination Clause
In the event of total or partial non-payment of the purchase price, CALZATURIFICIO ZEGA DI ZEGA ANDREA & C. S.N.C. reserves the right, pursuant to Article 1456 of the Italian Civil Code, to terminate the Agreement by written notice sent to the Buyer’s email address.
Complaints and Customer Service
Customers may request information, submit communications, request assistance, or file complaints by contacting the Customer Service Department of CALZATURIFICIO ZEGA DI ZEGA ANDREA & C. S.N.C. through one of the following channels:
By Email
or by completing and submitting the contact form available in the “Contact Us” section of the Website.
By Telephone
+39 324 8112186
Available Monday through Saturday, from 9:00 a.m. to 6:00 p.m., excluding public holidays.
Call Booking Service
By using the “Book a Call” option available within the Product Page contact section.
Live Chat
By using the chat service accessible through the dedicated icon available on the Website.
By Post
CALZATURIFICIO ZEGA DI ZEGA ANDREA & C. S.N.C.
VIA DELLA CALZATURA 24/A – 63821 – PORTO SANT’ELPIDIO (FM), Partita IVA: 01064460445 – Codice Fiscale: 01064460445
Customer inquiries will generally receive a response within five (5) business days.
Legal Warranty of Conformity
All products offered through the Website are covered by the statutory legal warranty of conformity provided under Articles 128–135 of the Italian Consumer Code and any subsequent amendments.
Consumers are entitled to the remedies provided by applicable law in the event that a product is defective or does not conform to the sales contract.
Applicable Law and Jurisdiction
21.1 Governing Law
These Terms and Conditions and any agreements concluded through the Website shall be governed by and construed in accordance with the laws of Italy.
21.2 Supplementary Legal Provisions
For any matter not expressly regulated herein, the applicable provisions of Italian law shall apply.
21.3 Consumer Protection Rights
Nothing in these Terms shall deprive Consumers residing outside Italy of any mandatory protections granted by the laws of their country of habitual residence, where such protections cannot legally be waived.
This includes, without limitation:
- Withdrawal rights
- Refund procedures
- Return periods
- Legal warranties
- Consumer assistance rights
21.4 European Small Claims Procedure
Consumers residing in another Member State of the European Union may, where applicable, access the European Small Claims Procedure established by Regulation (EC) No. 861/2007, provided that the value of the claim does not exceed the applicable legal threshold.
Intellectual Property Rights
All content published on the Website, including but not limited to:
- Text
- Images
- Graphics
- Layouts
- Design elements
- Color schemes
- Software
- Functionalities
- Databases
- Technical solutions
- Product descriptions
is protected by copyright, trademark rights, and other intellectual property laws.
No part of the Website or its contents may be reproduced, copied, distributed, modified, transmitted, published, displayed, or otherwise used without the Seller’s prior written authorization.
Users are authorized solely to:
a) Access and view the Website and its contents.
b) Perform temporary reproductions necessary for browsing and using the Website.
c) Carry out activities strictly necessary for lawful use of the Website.
The Seller guarantees the authenticity of all Footwear offered for sale through the Website.
Trademarks
All trademarks, trade names, logos, product names, illustrations, images, graphics, and distinctive signs displayed on the Website or associated with the Seller’s products remain the exclusive property of CALZATURIFICIO ZEGA DI ZEGA ANDREA & C. S.N.C. or their respective owners.
Any reproduction, use, modification, adaptation, publication, or exploitation of such intellectual property without prior written authorization is strictly prohibited.
This restriction does not apply to the legitimate private use of products purchased through the Website.
The creation of composite logos, marks, or other distinctive signs incorporating the Seller’s intellectual property is expressly prohibited.
Amendments and Updates
The Seller reserves the right to amend these General Terms and Conditions of Sale at any time, including in response to legislative, regulatory, technical, or commercial developments.
Any updated version shall become effective upon publication on the Website.
Customers are encouraged to review these Terms regularly before placing an order.
Customer Acknowledgment
Before submitting an order, Customers are invited to carefully read these General Terms and Conditions of Sale and to save or print a copy for future reference.
By completing the purchase process, the Customer confirms that they have read, understood, and accepted these Terms and Conditions, including, where applicable, the provisions relating to:
- Delivery Times and Methods
- Seller Liability
- Buyer’s Obligations
- Returns and Refunds
- Contract Termination
- Dispute Resolution
and expressly approves such provisions for all legal purposes.
☐ I DECLARE THAT I HAVE READ AND ACCEPTED THE ABOVE TERMS AND CONDITIONS
Electronic acceptance checkbox and online order submission mechanism.
Privacy Policy
CALZATURIFICIO ZEGA DI ZEGA ANDREA & C. S.N.C. processes personal data in accordance with applicable privacy and data protection laws, including:
- Regulation (EU) 2016/679 (GDPR)
- Relevant national implementing legislation
- Subsequent amendments and regulatory provisions
Personal Data Collected
The Company may collect and process personal information including, but not limited to:
- Name and surname
- Postal address
- Email address
- Telephone number
- Tax and billing information
- Payment information
- Customer service communications
- Technical and browsing data
- Device and connection information
Certain information is provided directly by users when creating accounts, placing orders, contacting customer service, or using Website services.
Additional technical information may be collected automatically during Website usage.
Where permitted by law, information may also be received from third-party service providers such as payment processors, fraud-prevention services, logistics providers, and credit information agencies.
Purposes of Processing
Personal data may be processed for the following purposes:
- Managing orders and purchases
- Processing payments
- Delivering products
- Providing customer support
- Managing user accounts
- Improving Website functionality
- Personalizing user experience
- Conducting market analysis and business research
- Fraud prevention and security
- Compliance with legal obligations
Where permitted by law, data may also be processed for:
- Product development
- Service optimization
- Statistical analysis
- Artificial intelligence and machine learning research
- Marketing activities
- Personalized promotional communications
All processing activities are carried out in accordance with applicable legal requirements and the principles of lawfulness, fairness, transparency, data minimization, and security.
For complete details regarding the processing of personal data, users should consult the full Privacy Policy available on the Website.