Returns and Refunds
Your satisfaction is important to us. If for any reason you are not fully satisfied with your purchase, you may request a return by following the procedure below.
Return Timeframe
You have 14 days from the date of delivery to request a return, excluding customized or made-to-order products (see dedicated section).
The product must be:
Unused and in perfect condition
Complete with original packaging, tags, accessories, and documentation
Properly packaged to prevent damage during transport
Non-Returnable Items
We do not accept returns or refunds for:
Customized products
Made-to-order items, such as handcrafted boots
Products that are clearly used or damaged by the customer
We encourage you to carefully review your order before confirming it, especially for custom-made products.
How to Request a Return
Please fill out the form below, indicating:
Order number
First and last name
Product to be returned
Reason for return
- Wait for our confirmation with return shipping instructions.
- Then ship the product to the address provided.
Return shipping costs are the responsibility of the customer, except in cases of our error or defective products.
Defective or Incorrect Products
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery, attaching:
Clear photos of the product and packaging
A brief description of the issue
We will send a replacement product or issue a full refund, including for customized items (in case of our errors or defects).
Refunds
After receiving and inspecting the returned product:
You will receive an email notification
The refund will be processed within 7 business days
The amount will be refunded using the same payment method used for the purchase
Non-Refundable
The following are not refundable:
Shipping costs (if applicable)
Customized or made-to-order products